Liaise with team, management, technical, compliance and other stakeholders responsible for designing and/or implementing change to determine key performance indicators (KPIs) for own work and that of work area
Discuss KPIs with team to confirm or amend
Review data collection and processing with input from team and make or recommend revisions as needed
Raise and resolve any issues related to KPIs with relevant personnel
Element: Identify and act on issues and concerns
Identify key stakeholders impacted by change
Discuss change and potential impacts with key stakeholders
Gain detailed understanding of issues and concerns of each stakeholder and determine appropriate action, with input from others as needed
Develop response and/or locate information required to address issues and concerns within scope of authority
Refer issues and concerns outside of scope of authority to relevant personnel
Element: Develop a strategy to help implement change
Identify or develop work plan for implementing change
Make information available to team members to support change
Determine skills and/or other development needs of team in relation to change and provide or initiate support
Gather feedback on draft work plan from team, managers, technical experts and other stakeholders
Review feedback and reach agreement with stakeholders on changes to work plan, as needed
Obtain authorisation to commence change implementation in accordance with organisation procedures
Assist in implementation of change in accordance with work plan and organisational work health and safety (WHS) and consultation procedures
Provide information, mentoring or other support to team to assist them to contribute to implementation of change
Element: Monitor implementation of change
Discuss progress with team, management, technical, compliance and other stakeholders to identify barriers or challenges to implementation of change
Take or initiate action to address issues
Monitor KPIs during implementation
Encourage and facilitate improvement suggestions of team members
Review feedback and improvement suggestions to identify areas requiring improvement in change implementation
Make improvements to implementation according to organisation procedures
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice
Yes
No
Comments/feedback
Confirm with management organisation’s aims and objectives for competitive systems and practices techniques related to change process
Identify opportunities for implementation of change within work area to support desired outcome/s
Engage with team and relevant personnel to determine potential benefits, challenges and impacts on work practices from change
Liaise with team, management, technical, compliance and other stakeholders responsible for designing and/or implementing change to determine key performance indicators (KPIs) for own work and that of work area
Discuss KPIs with team to confirm or amend
Review data collection and processing with input from team and make or recommend revisions as needed
Raise and resolve any issues related to KPIs with relevant personnel
Identify key stakeholders impacted by change
Discuss change and potential impacts with key stakeholders
Gain detailed understanding of issues and concerns of each stakeholder and determine appropriate action, with input from others as needed
Develop response and/or locate information required to address issues and concerns within scope of authority
Refer issues and concerns outside of scope of authority to relevant personnel
Identify or develop work plan for implementing change
Make information available to team members to support change
Determine skills and/or other development needs of team in relation to change and provide or initiate support
Gather feedback on draft work plan from team, managers, technical experts and other stakeholders
Review feedback and reach agreement with stakeholders on changes to work plan, as needed
Obtain authorisation to commence change implementation in accordance with organisation procedures
Assist in implementation of change in accordance with work plan and organisational work health and safety (WHS) and consultation procedures
Provide information, mentoring or other support to team to assist them to contribute to implementation of change
Discuss progress with team, management, technical, compliance and other stakeholders to identify barriers or challenges to implementation of change
Take or initiate action to address issues
Monitor KPIs during implementation
Encourage and facilitate improvement suggestions of team members
Review feedback and improvement suggestions to identify areas requiring improvement in change implementation
Make improvements to implementation according to organisation procedures
Forms
Assessment Cover Sheet
MSS403012 - Facilitate change in a competitive systems and practices environment
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
MSS403012 - Facilitate change in a competitive systems and practices environment
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent