Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

MSS403012 Mapping and Delivery Guide
Facilitate change in a competitive systems and practices environment

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency MSS403012 - Facilitate change in a competitive systems and practices environment
Description
Employability Skills
Learning Outcomes and Application
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Determine nature and impact of change for designated area and processes
  • Confirm with management organisation’s aims and objectives for competitive systems and practices techniques related to change process
  • Identify opportunities for implementation of change within work area to support desired outcome/s
  • Engage with team and relevant personnel to determine potential benefits, challenges and impacts on work practices from change
       
Element: Identify key performance indicators (KPIs)
  • Liaise with team, management, technical, compliance and other stakeholders responsible for designing and/or implementing change to determine key performance indicators (KPIs) for own work and that of work area
  • Discuss KPIs with team to confirm or amend
  • Review data collection and processing with input from team and make or recommend revisions as needed
  • Raise and resolve any issues related to KPIs with relevant personnel
       
Element: Identify and act on issues and concerns
  • Identify key stakeholders impacted by change
  • Discuss change and potential impacts with key stakeholders
  • Gain detailed understanding of issues and concerns of each stakeholder and determine appropriate action, with input from others as needed
  • Develop response and/or locate information required to address issues and concerns within scope of authority
  • Refer issues and concerns outside of scope of authority to relevant personnel
       
Element: Develop a strategy to help implement change
  • Identify or develop work plan for implementing change
  • Make information available to team members to support change
  • Determine skills and/or other development needs of team in relation to change and provide or initiate support
  • Gather feedback on draft work plan from team, managers, technical experts and other stakeholders
  • Review feedback and reach agreement with stakeholders on changes to work plan, as needed
  • Obtain authorisation to commence change implementation in accordance with organisation procedures
  • Assist in implementation of change in accordance with work plan and organisational work health and safety (WHS) and consultation procedures
  • Provide information, mentoring or other support to team to assist them to contribute to implementation of change
       
Element: Monitor implementation of change
  • Discuss progress with team, management, technical, compliance and other stakeholders to identify barriers or challenges to implementation of change
  • Take or initiate action to address issues
  • Monitor KPIs during implementation
  • Encourage and facilitate improvement suggestions of team members
  • Review feedback and improvement suggestions to identify areas requiring improvement in change implementation
  • Make improvements to implementation according to organisation procedures
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Confirm with management organisation’s aims and objectives for competitive systems and practices techniques related to change process 
Identify opportunities for implementation of change within work area to support desired outcome/s 
Engage with team and relevant personnel to determine potential benefits, challenges and impacts on work practices from change 
Liaise with team, management, technical, compliance and other stakeholders responsible for designing and/or implementing change to determine key performance indicators (KPIs) for own work and that of work area 
Discuss KPIs with team to confirm or amend 
Review data collection and processing with input from team and make or recommend revisions as needed 
Raise and resolve any issues related to KPIs with relevant personnel 
Identify key stakeholders impacted by change 
Discuss change and potential impacts with key stakeholders 
Gain detailed understanding of issues and concerns of each stakeholder and determine appropriate action, with input from others as needed 
Develop response and/or locate information required to address issues and concerns within scope of authority 
Refer issues and concerns outside of scope of authority to relevant personnel 
Identify or develop work plan for implementing change 
Make information available to team members to support change 
Determine skills and/or other development needs of team in relation to change and provide or initiate support 
Gather feedback on draft work plan from team, managers, technical experts and other stakeholders 
Review feedback and reach agreement with stakeholders on changes to work plan, as needed 
Obtain authorisation to commence change implementation in accordance with organisation procedures 
Assist in implementation of change in accordance with work plan and organisational work health and safety (WHS) and consultation procedures 
Provide information, mentoring or other support to team to assist them to contribute to implementation of change 
Discuss progress with team, management, technical, compliance and other stakeholders to identify barriers or challenges to implementation of change 
Take or initiate action to address issues 
Monitor KPIs during implementation 
Encourage and facilitate improvement suggestions of team members 
Review feedback and improvement suggestions to identify areas requiring improvement in change implementation 
Make improvements to implementation according to organisation procedures 

Forms

Assessment Cover Sheet

MSS403012 - Facilitate change in a competitive systems and practices environment
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

MSS403012 - Facilitate change in a competitive systems and practices environment

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: